Get your questions answered by our Optimum experts
How can we help you?
New Customer
Our experts can help you find the best
Optimum internet plan for you.
Call for pricing and special offers!
Existing Customer
Already an Optimum customer?
Need help with something else?
Frequently Asked Questions
-
Optimum provides Internet service in 21 states across the U.S.
To check availability in your area, call 888-271-1834. -
It depends on your needs.
Optimum 300 Mbps Internet offers speeds more than adequate for moderate household use and HD video streaming on multiple devices.
Optimum 500 Mbps Internet can easily handle 4K Ultra HD video streaming on multiple devices and fully connected homes.
And 1 Gig Internet offers high-speed connectivity for ultra-connected home networks.
In select areas, Optimum offers Multi-Gig Internet speeds available to power elite gamers, content creators, live streamers, and more.
For more assistance, call 888-271-1834.
-
You can either have your Internet professionally installed by Optimum certified technicians or perform a self-install of your Optimum Internet. Optimum self-install is not available with all offers/services or in all areas.
What is Optimum self-install? An easy step-by-step, self-guided set-up process which will guide you through activating your Internet service. You should have your Internet up and running in approximately 15 minutes.
What is Optimum professional Installation? The process where an Optimum certified technician will arrive at your address to establish your Internet connection.
-
Optimum offers several Internet-only packages, with various Internet connection speeds. To see what's available for your home,
call 888-271-1834.